Guides › Personal Assistant
Write a tricky email or message the right way
A calm, clear draft for awkward messages like complaints, refund requests, saying no or chasing a tradesperson, in the tone you want.
When to use it
When you're putting off a difficult message
Step by step
Write the facts
Jot down what happened, dates, what you've already tried, and what outcome you want.
Ask for a draft
Paste your notes into your AI assistant with this prompt.
Prompt to copyHelp me write a [complaint / refund request / polite no / chaser / apology] to [who, for example an online shop, my landlord, a friend]. What happened: [facts and dates]. What I want: [outcome]. Tone: [firm but polite / warm / formal]. Keep it under 200 words, stick to facts, avoid emotional language, and make the request and any deadline clear. Give me two versions: one shorter and one more detailed. Add a subject line if it's an email.Adjust and send
Pick the version you like, adjust any wording that doesn't sound like you, and send it from your usual email or messaging app.
Keep a record
For complaints and refunds, keep a copy of what you sent and note the date in case you need to escalate.
What you get
Subject: Refund request - order 4471 (faulty kettle) Hello, I bought a kettle from you on 2 November. It stopped working on 9 November. I'd like a full refund of £34.99. Please let me know how to return it. I'd appreciate a reply within 14 days. Thank you, Alex
Tips
- Remove order numbers and personal details you don't want to share, then add them back to the final message.
- For consumer rights questions, check your country's official consumer advice website.