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Reply to every online review in your own voice
Thoughtful, personal responses to good and bad Google reviews in minutes, so potential customers see you care.
When to use it
Once a week, or when a new review arrives
Step by step
Collect new reviews
Open your Google Business Profile (search your business name on Google while signed in) and copy any reviews you haven't answered yet.
Ask AI for tailored replies
Paste the reviews into your AI assistant with this prompt.
Prompt to copyI own [business name], a [type of business] in [town]. Write a public reply to each review below. Reviews: [paste, one per line with star rating]. Rules: under 70 words each; mention one specific thing the reviewer said; thank them by first name only if they used one; for 1 to 3 stars, apologise for their experience without arguing, mention one thing we're doing about it ([what you're changing]), and invite them to contact [email or phone] to put it right; never reveal any private details about the customer; British English; vary the wording so replies don't all sound the same.Post after a quick check
Read each reply aloud, make sure nothing confirms private details like what treatment or service someone had, then post it on the review.
What you get
5 stars: Thanks so much, Leah! We're thrilled the cinnamon buns made your Saturday. See you next time. 2 stars: We're sorry the wait was so long on Sunday. We've added a second person on the till at weekends. Please email hello@[cafe].co.uk so we can make it up to you.
Tips
- Reply to bad reviews within a couple of days; a calm public reply often matters more to readers than the review itself.
- For health, legal or financial services, never confirm someone was a client in a public reply.