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Solve customer problems from their photos and screenshots
Upload a customer's photo or screenshot and get a plain-English read of what's wrong plus a step-by-step reply to help them fix it.
When to use it
When a customer sends a picture instead of an explanation
Step by step
Check the image for private details
Crop out or blur names, addresses, card numbers and faces before uploading. Most phones have a markup or crop tool in the photo editor.
Upload it with some context
Attach the image in ChatGPT, Claude or Gemini and paste this prompt.
Prompt to copyA customer sent this image with the message: [paste their message]. Our product/service: [what it is]. 1) Describe what you can see that's relevant to the problem. 2) Give the 2 or 3 most likely causes, most likely first. 3) Write a friendly reply with numbered steps they can follow to fix it, under 120 words, British English. 4) Tell me what to ask them if the steps don't work. If you can't tell from the image, say so rather than guessing.Sense-check against what you know
You know your product best, so remove any step that doesn't apply before sending the reply.
What you get
What I can see: the error 'Payment declined: address mismatch' on the checkout page. Likely cause: billing postcode differs from the card's. Reply: Hi Jo, thanks for the screenshot! 1) Check the billing postcode matches your card statement. 2) Try again. If it still fails, reply and we'll send a payment link.
Tips
- Screenshots of error messages work best; ask customers for one when they say 'it won't work'.
- Save good replies into your FAQ so you don't need AI next time.