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Check a returned item against the original order
Compare what came back with what was ordered and invoiced, spot mismatches and get a clear note for the returns invoice.
When to use it
When a disputed return arrives
Step by step
Photograph the returned item
Take clear photos of the item, its labels, serial numbers and packaging, plus any damage.
Pull up the original order
Copy the order line details: product name, product number, colour or size, quantity and price. Leave out the customer's name and address.
Ask for a comparison
Attach the photos and paste the order details into your AI assistant.
Prompt to copyI'm checking a disputed return. Here are photos of the returned item and the original order details: [paste order lines]. Compare them and give me a table: Detail (product, product number, size or colour, quantity, serial number, condition, accessories), What was ordered, What I can see in the photos, Match (yes, no, can't tell). Then list any mismatches and a short neutral note I can add to the returns record. Don't decide the outcome.Confirm and record
Check each 'can't tell' item yourself, then log the result in your returns sheet and follow your returns policy to decide the refund or credit.
What you get
Product number: ordered KX-220 black, photo shows KX-220 black (match). Accessories: ordered charger and case, photo shows case only (no). Note: 'Returned without charger; customer to be asked whether it was retained.'
Tips
- Photos can hide details such as small serial numbers. Read anything important with your own eyes before deciding.