Guides › Sales & Leads
Reply to new enquiries before your competitors do
Website or social enquiries land in a sheet, you get an instant alert, and a ready-made personal reply is waiting to send.
When to use it
Every time someone fills in your enquiry form
Step by step
Make an enquiry form
Create a Google Form asking for name, email, what they need, budget range, timing and how they found you. Add a line on how you'll use their details.
Send responses to a sheet and turn on alerts
In the form's Responses tab, link it to a Google Sheet and switch on email notifications for new responses. On your phone, allow Gmail notifications so you see them fast.
Write a reply template with AI
Ask your AI assistant for a first-reply template you can personalise quickly.
Prompt to copyWrite a first reply to a new enquiry for [business], which offers [services]. Use [brackets] for their name, what they asked for and timing. It should: thank them, show I've read their request with one specific line, give one helpful piece of information about [price range / process], and offer two ways forward (a 15-minute call via [booking link] or a reply with more details). Under 120 words, British English, warm and professional. Also write a 40-word version for WhatsApp or text.Save it as a Gmail template
Turn on Templates in Gmail's settings under Advanced, then save the reply as a template so you can insert it in one click.
Aim to reply within the hour
When an alert arrives, open the sheet, insert your template, fill in the brackets and send.
What you get
Hi Hannah, thanks for getting in touch about a garden redesign for your back patio this spring. Most patio projects like yours start from £2,500, depending on materials. Easiest next step: book a free 15-minute call here [link], or reply with a couple of photos and I'll suggest some ideas.
Tips
- Speed matters: people often go with whoever answers first.
- Keep the sheet private, since it contains people's contact details.